Refund policy

Return & Refund Policy

Returns

We accept returns on eligible items within [14 / 30] days of delivery, provided the item is unused, in its original condition, and in its original packaging.

Please note:
We do not hold physical inventory.
All products are shipped directly from our partner suppliers, and therefore all approved returns must be sent back to the supplier’s return address, not to our business address.

👉 Do not return any item without contacting us first.
Returns sent without approval may not be processed.

Return Address

Once your return request is approved, we will provide you with the correct supplier return address and instructions on how to send the item back.

⚠️ Items returned to the wrong address may be lost and will not be eligible for a refund.

Return Shipping Costs

Unless the item is defective, damaged, or incorrect:

Customers are responsible for return shipping costs
Original shipping fees are non-refundable

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos or video evidence.
We will arrange a replacement or refund through the supplier at no extra cost to you.

Non-Returnable Items

For hygiene and safety reasons, some items may not be eligible for return, including but not limited to:

Opened personal care products
Used cosmetics or body products
Custom or printed T-shirts (unless faulty)

These exclusions will be clearly stated on the product page where applicable.

Refunds

Once the supplier confirms receipt and inspection of the returned item:

Your refund will be processed to the original payment method
Refunds may take 5–10 business days to appear, depending on your bank or card provider